RETURNS POLICY (Unlimited Lights LLC)

This Returns Policy applies to purchases made from Unlimited Lights LLC through https://www.selfluminousexitsign.com/.

Customers returning unopened items within 30 days of delivery of the product(s) may request a refund minus a restocking fee. Unlimited Lights LLC will not accept returns for products arriving in opened or damaged containers, or for damaged items. All returns must be preapproved and require a Return Goods Authorization (RMA) number.

Return shipping: Return shipping will only be prepaid if the customer received an incorrect item or a damaged product (subject to the Damage Claims policy below).

Restocking Fee

The refund amount is determined by deducting a 40% restocking fee from the total amount of the goods sold. Returned items are subject to inspection to confirm eligibility (including condition and packaging).

Unlimited Lights LLC reserves the right to consider all sales final after 30 days, and there is no provision for return past 30 days.

Damage Claims

All damage claims must be claimed within the first 72 hours of receiving the shipment. Photos are required to initiate a claim (including photos of the product and the packaging).

Custom / Made-to-Order Items

Orders containing custom manufactured goods are considered final and are not eligible for refunds or exchanges, provided the goods are not defective. The list of custom manufactured goods includes (but is not limited to): custom-worded exit lights, specified grade lights and exit signs, inverters, heavy-duty battery packs, and other thermoplastic items manufactured according to the customer’s specifications.

All “made to order” and special use signs are non-refundable (including all tritium signs and most hazard location signs).

Refund Timing & Method

Customers will receive refunds in approximately four weeks after delivering return packages to the shipper and after the returned items are received and processed.

Refunds are issued to the original payment method. Processing/posting time may vary depending on the bank or payment provider, including Shop Pay, PayPal, Amazon Pay, and Google Pay.

Order Cancellations

If you need to cancel an order, please email sales@unlimitedlights.com as soon as possible and include your order number. Orders can only be cancelled before they ship. Once an order has shipped, it cannot be cancelled. If your order has already shipped, you may still be eligible to return the item(s) in accordance with the Returns Policy (including restocking fees and return conditions).

Return shipping: Return shipping will only be prepaid if the customer received an incorrect item or a damaged product (subject to the Damage Claims policy below).

Who May Return

Items cannot be returned by someone who did not place the order—only the person who originally placed the order may request a return.

How to Request a Return

To request a return, email sales@unlimitedlights.com.  We will provide an RMA number and the return address. We will notify you via email regarding the refund once we have received and processed the returned item.

SHIPPING POLICY (Unlimited Lights LLC)

This Shipping Policy applies to purchases made from Unlimited Lights LLC through https://www.selfluminousexitsign.com/.

Unlimited Lights LLC ships to most locations nationwide. Certain products may be subject to shipping restrictions or prohibited from delivery to specific destinations.

Shipping Carriers

We ship using UPS, FedEx, and USPS. For larger/heavier shipments, orders may ship via freight when required.

Expedited shipping options may be available at checkout and are subject to carrier availability in your area. At this time, we do not ship to P.O. Box addresses. Please provide a valid physical address when placing your order.

For special shipping requests, please contact us at (888) 959-1965 or email sales@unlimitedlights.com.

If a shipment requires customs clearance (where applicable), any taxes, customs fees, or import duties are the responsibility of the buyer and are not included in the purchase price.

Order Processing & Tracking

Shipping and delivery dates are estimated based on product availability and the selected shipping method. Most orders are processed within 24–48 business hours.

Once shipped, you’ll receive a tracking number via email. Tracking may take up to 48 hours to activate on the carrier’s website. During this time, no changes can be made to the shipping address or order.

2-Day Shipping Policy

Selecting 2-Day Shipping means your package will arrive two business days after your order has been processed and verified. Most orders are reviewed and processed the next business day, provided no additional information is needed. If your order requires clarification (e.g., address issues, product questions, or payment verification), shipping may be delayed. We will notify you promptly if any issues arise that impact your shipment timeline.

Shipping Rates

Shipping costs are calculated based on the weight and dimensions of each product (as shown on the product page). To align with carrier requirements, weight is rounded up to the nearest whole pound.

Multiple Shipments

Orders may ship from multiple warehouses or directly from suppliers. This may result in items arriving in separate packages.

Delivery Responsibility

Once your package has been marked as delivered by the carrier, Unlimited Lights LLC is no longer responsible for the package. Please ensure the delivery location is secure. If you are concerned about theft or delivery accuracy, consider selecting a signature-required option or shipping to a business address.

Damaged Shipments

If your order arrives damaged, have the carrier note the damage at the time of delivery when possible. Email clear photos of the damaged product and packaging to sales@unlimitedlights.com within 72 hours so we can initiate a claim and arrange a replacement if applicable. Photos are required to initiate a claim.

Substitutions (If Applicable)

In rare situations where a product is out of stock or discontinued, we may offer a substitute item of equal or greater value. You will be notified of any substitutions before shipment.

Billing & Payment

Orders are charged at the time of purchase. We accept major payment methods, including Shop Pay, PayPal, Amazon Pay, and Google Pay (where available at checkout). Estimated shipping dates will be included in your order confirmation email. If you have not received a shipping notification within the estimated timeframe, please contact customer service for an update.

What “Fast Shipping” Means to Us

We define Fast Shipping as a combination of quick fulfillment and dependable delivery. Most in-stock items are processed and shipped within 1–2 business days, with standard delivery typically taking 5–7 business days from the ship date. Items marked FAST SHIP are stocked or supplier-confirmed candidates and are typically expected to ship within 1-3 business days when inventory remains available. Inventory data may be delayed, and larger orders may require confirmation before shipment. For date-sensitive orders, please call +1-888-959-1965 before placing the order.